Here at The Sweet Bonbon, we know that the quality of our customer service is just as important as the quality of our gift baskets. That’s why we are committed to make your experience with us easy, convenient, and enjoyable!
As a Canadian company based out of Montreal, we know ordering from Alberta can pose a bit of a dilemma. That’s why we offer convenient and easy to use ordering services to make sure you can do so quickly and comfortably from anywhere in Canada. We offer a sign-in option too so that reordering is extremely simple!
The best way to place an order from Alberta is to go to our website and use our Shopping Cart feature to do your shopping. This lets you browse and shop our gift baskets at the same time, easily reviewing your order and checking out at the end. Our online payment process is entirely protected by Moneris Solutions using a standard SSL encryption so you know your transactions are done safely.
If you’d rather order by email or phone, you can do so using firstname.lastname@example.org or 1-866-683-3885. Once you’ve placed your order, you can track it’s progress as well! This is just another way that we make sure to give you the best in customer service when ordering gift baskets.
We ship chocolate and candy confections year round from our facility, using ice packs during warm temperatures to preserve certain products for up to 24 hours. Since we can only guarantee the products quality for 24 hours, it is best to order next day or expedited service in many circumstances.
In order to make sure our products reach you in Alberta the way we intend them to, we provide shipments for heat sensitive items Monday through Thursday only throughout the summer months. If your parcel can be delivered by hand, we can facilitate this Monday through Sunday. In extreme cases where we fear the product will be tarnished, we may delay delivery until extreme heat lets up.
When ordering during hot times of the year, please ensure your gift recipient will be available to receive their gift basket. We are unable to guarantee it’s quality if we are unable to leave it with someone upon delivery. We appreciate your understanding and always do our best to ensure your gifts are of the highest quality and presentation.
We want our gift baskets to bring smiles, joy, and deliciousness to all of their recipients. We’re so confident in our products, services, and Sweet Bonbon team that we guarantee our products and services for their quality. If you have a delivery issue, notify us within three days so we can claim it through the shipment provider. Any problems with the quality of our products will be remedied!
As a proud producer of delicious gift baskets and confectionaries, we stand 100% behind our products and services and are happy to answer any of your requests.
Our guaranteed quality isn’t just a statement; it’s a fact. If you don’t trust us, trust our satisfied customers. One client from Winnipeg, Manitoba said "Thanks for the wonderful service and great products! I will recommend you to anyone who needs to give a gift!". Another client all the way out in Port Moody, British Columbia had this to say: "Just a quick note to let you know that having your service and product was excellent! Recipient was quite pleased with the gift. I have already recommended your service to others and I will definitely be back. Thank you again!".
Although we’re based in Montreal, The Sweet Bonbon is proud to serve all of Canada. To make this a reality, we offer shipments to Alberta and beyond. We facilitate nationwide shipping free of charge to make our gift baskets accessible to all. When shipping with free Standard Ground Shipping deliveries will take a longer period of time, so be aware that fragile items may be at risk of losing their quality and presentation.
We would suggest specialized deliveries to Alberta, and provide a few different options to support delivery to your location. Working with Canada’s premiere logistics companies (UPS, Purolator, and the Canada Post), we offer Expedited Ground Shipping, Express Shipping for major cities, and Saturday Express Shipping.
If you are living outside of a major city or in a remote location, these services are highly recommended. Even for deliveries as far as Alberta, it is advised that you get a specialized delivery package.