THIS WEBSITE

By using this website, you agree to the following Terms and Conditions of Use . If you do not agree, please do not proceed on this website. By using this website, you consent to the terms of this policy. All products and services on this website are subject to these Terms and Conditions including but not limited to the Limitations of Liability. Your use of this website constitutes your agreement with The Sweet Bonbon Company to be bound by and to act in accordance with the terms of use.


PAYMENT OPTIONS

  • We welcome Mastercard, Visa, American Express, Discover ,Online Interac and all major international credit cards.
  • Please note the billing address submitted with your gift order must be associated with the billing details of your credit card.
  • For your protection our office performs certain verifications with our credit card processor. It is at the discretion of our office to cancel any order we feel is suspicious.


SALES TAXES

  • Kindly note all transactions at The Sweet Bonbon are in Canadian currency. Currency exchange will be carried out by your financial institution once the transaction charge is processed. Sales tax vary be destination and country.


CANCELLATIONS AND RETURNS

  • If you wish to cancel your gift order, you may do so via email at customerservice@thesweetbonbon.com or by phone at 1.866.683.3885 within 6 hours of placing your order to avoid any cancellation fees.
  • Orders which are not cancelled within 6 hours are subject to a non-refundable handling fee equivalent to 20% of the order.
  • Orders, which have left our facility with our carrier or are en route with our driver cannot be cancelled due to health and safety reasons. Due to the perishable nature of our gifts, returns are not permitted by federal and provincial food regulations.
  • Cancellation of monthly club memberships are subject to cancellation fees in the amount of 20% based on the remaining months.


RETURNS DUE TO AN INCORRECT DELIVERY ADDRESS

  • Please ensure that the delivery information for your gift recipient is accurate and complete. Be sure to include unit numbers, apartment numbers, company names (if applicable), buzzer codes for apartment units, etc.
  • Incorrect or incomplete information may delay the delivery of a gift order and may incur additional charges. If additional charges are incurred to successfully deliver an order, the purchaser will be charged for these additional fees.
  • If a parcel is returned to our facility due to an incomplete or incorrect delivery address, the purchaser will be contacted and given the option to reship the parcel to an alternate delivery address or cancel the gift order. Please note that return shipping fees will be applied by our carrier to return the parcel to our facility.
  • If the purchaser wishes to cancel the order, return shipping fees and a restocking fee equivalent to 30% of the order will apply.
  • Please note our complete satisfaction guarantee is not applicable to orders for which we have been provided incorrect or inaccurate information.


RETURNS DUE TO DAMAGES

  • All orders are inspected by our Quality Controllers prior to shipping from our facility. If your parcel appears damaged, opened or tampered with, please contact us within 3 days of receipt so we may file a claim with our carrier and issue a replacement or refund.


REFUND POLICY

  • You may expect your refund within 4-6 business days from the date of cancellation or return. Refunds are issued to the original method of payment unless you wish to have an internal credit. Once your refund is processed, you will receive a copy of the transaction details via email.


LIMITATIONS ON USE

  • You must be at least 18 years of age to use this website. You may browse this site , use its applications all for personal use only. You may not remove any copyright, trademark or other proprietary notices from materials you download. Nor may you distribute , modify, transmit, reuse any material from our website for public or commercial use. Any use contrary to these limitations is a violation of the intellectual property rights of The Sweet Bonbon . Unless otherwise indicated, all material on this website is copyrighted and is a serious offence punishable by civil and criminal penalties.


MEMBER ACCOUNT

  • You must be 18 years or older to become a member.When you create an account, you agree you are responsable for maintaining the security and confidentiality of your account. The Sweet Bonbon has the right to disable your account at any time if you are found to be in violation of these terms.While we take every precautionary measure to protect the information you provide us with, The Sweet Bonbon does not ensure or warrant the security of any transmission.


PRIVACY POLICY

  • We respect the privacy of our customers. Your personal information including your name, address, payment details will remain confidential and will not be shared with anyone for any reason.



SECURITY POLICY

All our credit card transactions are safe and performed on our secure server software (SSL) which is the industry standard and considered the best in the industry today. It encrypts all of your personal information such as credit card details, cardholder name and billing address so it cannot be read while being transmitted over the internet from our server to your financial institution. 


TYPOGRAPHICAL ERRORS

  • In the event a product is listed with an incorrect price due to a typographical error, the Sweet Bonbon has the right to refuse or cancel any orders placed for gifts listed at the incorrect price. We have the right to refuse or cancel orders which have been confirmed and charged. If you credit card has been charged and your order is cancelled, we will reimburse your credit card promptly.


TRADEMARKS

  • The trademarks and logos displayed on our website are the Trademarks of The Sweet Bonbon. All other Trademarks are the property of their respective owners.You do not have any license or permission to use any Trademark or image displayed on our website without written permission by The Sweet Bonbon.


LIMITATION OF LIABILITY

  • The Sweet Bonbon will not be liable for any damages or injury including any direct,indirect, incidental or punitive damages or losses that may result or arise from the use of the website or any materials on this website including but not limited to the failure of performance, error , omission, interruption, defect or computer virus , or the deletion or failure to restore , non delivery or unavailability of information, products or services.









LAST UPDATED : OCTOBER  04TH, 2017